rematch Platform Privacy Notice

This page describes what we collect when you use rematch and how we keep that data protected. We at rematch process personal information—your name, email, banking details, and game activity—only to operate your account, process deposits and withdrawals, and comply with anti-fraud and identity-verification law. Your data is encrypted, stored securely, and shared only with trusted third-party processors necessary to deliver our sportsbook, live-dealer tables, and payment services.

We understand that your privacy matters. Whether you access rematch from Jakarta, Surabaya, Bandung, Medan, or any other region where our services operate legally, your personal information receives consistent protection. We do not sell your data to advertisers, and we limit access to your records to rematch staff and essential service partners.

This privacy notice outlines our data collection, use, retention, and your rights under applicable law.

What Data We Collect on rematch

Account Registration and Identity Verification

When you create a rematch account, we collect your full name, date of birth, email address, and phone number. We also collect your mailing address to verify your identity before you can withdraw funds. During KYC (Know Your Customer) verification, you upload a government-issued ID—passport, national ID, or driver's licence—and sometimes proof of address (utility bill, rental agreement). We store these documents securely and review them against fraud databases to confirm your identity and prevent account misuse.

We collect this data because Indonesian law and international anti-money-laundering regulations require us to verify that you are who you claim to be before processing withdrawals. Without KYC verification, your rematch account cannot withdraw funds, even if your balance shows a credit.

Payment and Financial Information

When you deposit funds into your rematch account, we collect payment details tied to your chosen method. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we receive confirmation of your transaction from the e-wallet provider; we do not store your e-wallet login credentials. If you deposit via bank transfer (e-wallet, mobile banking, local payment, online payment virtual account, or e-wallet), we log the transaction reference, amount, and timestamp. We never store your bank account number or online banking password.

We keep payment records for at least seven years to satisfy tax and regulatory requirements. These records include deposit amounts, withdrawal requests, settlement dates, and payment method used. They do not include sensitive data like card numbers or full banking credentials.

Game Activity and Betting Records

We automatically record all game activity on your rematch account: which matches you view, which odds you place, how much you stake, and the outcome of each entry. We track your activity on Liga 1 fixtures, Piala AFF tournaments, Champions League markets, live blackjack tables, Aviator slots, and esports matches. This data helps us detect unusual account behaviour (for example, a withdrawal request from a new device or location), prevent fraud, and resolve disputes if you contact our support team with a question about a transaction.

We also use betting records to calculate your account history and tax obligations. If your jurisdiction requires us to report gaming activity to tax authorities, we provide anonymised and aggregated data only—never your individual bets or personal details.

Device and Connection Information

We collect data about the device you use to access rematch: your device type (mobile phone, tablet, desktop), operating system, browser type, and IP address. We also log when you log in, from which location, and if you enable two-factor authentication (2FA). This helps us protect your account—if someone tries to log in from an unfamiliar location, we can alert you or temporarily lock your account pending verification.

We at rematch believe that your privacy is not negotiable. We collect only what we need to operate safely and legally.

How We Use and Protect Your Data on rematch

Third-Party Processors

We do not operate rematch in isolation. We share your data with essential partners: payment processors (who handle DANA, e-wallet, mobile banking, local payment, and other deposits), identity-verification services (who review your KYC documents), and fraud-detection vendors (who flag suspicious account patterns). We sign contracts with each processor requiring them to protect your data to the same standard we do and to use it only for the services they provide to rematch.

We may also share anonymised data with regulators or law enforcement if required by law. For example, if authorities investigate money laundering and issue a warrant, we provide transaction records without your consent. We do not disclose your personal data to advertisers, data brokers, or third parties for marketing purposes.

Data Retention

We keep your rematch account data while your account is active and for a reasonable period after closure. Payment records and betting logs are retained for at least seven years for tax and audit purposes. Identity documents (your uploaded ID photos and address proof) are kept in secure archives for similar periods. After the retention window ends, we securely delete the data—it is overwritten on our servers and cannot be recovered.

Cookies and Tracking

Our rematch platform uses cookies—small text files stored on your browser or device—to remember your login status, language preference, and account settings. These are functional cookies needed for rematch to operate. We also use analytics cookies to understand how visitors navigate our site; these do not contain personal information and help us improve performance. We do not use behavioural tracking cookies to follow you across other websites.

If you prefer not to accept cookies, you can configure your browser to block them. However, some rematch features (like staying logged in) may not work without functional cookies.

Your Rights on rematch

We honour standard data-protection rights. You can request a copy of all personal data we hold about you; we provide this within standard response windows. You can ask us to correct inaccurate information (for example, if your registered email is wrong). You can request deletion of your rematch account and associated data, though we may retain records if required by law. You can object to direct marketing—we respect opt-out requests and will not send promotional emails once you unsubscribe.

To exercise any of these rights, contact us via the Help Center or use the account-settings page on rematch. We respond to data requests within standard business timelines.

Contact and Jurisdiction

If you have questions about how rematch handles your privacy, contact our support team through the Help Center. We are available in English and provide responses where region-specific support applies. Our privacy policy is governed by the law of the jurisdiction where rematch operates—we comply with applicable data-protection and gaming regulations in each region we serve.

If you believe we have mishandled your data, you have the right to lodge a complaint with the relevant data-protection authority in your jurisdiction. We cooperate fully with regulatory inquiries and work to resolve privacy concerns promptly.

Data Security Measures

We use industry-standard encryption (TLS/SSL) to protect data in transit when you connect to rematch. Your password is hashed using strong algorithms—we store only the hash, never the plaintext password. Payment information flows through PCI-compliant processors. We perform regular security audits and penetration testing to identify vulnerabilities before attackers can exploit them. Our rematch support team accesses account data only when necessary to resolve your request and under strict access controls.

This privacy notice may be updated as rematch services evolve or as law changes. We notify you of material updates via email or in-app notice. Your continued use of rematch after an update constitutes acceptance of the revised privacy policy. For the full legal terms governing your rematch account, see our Terms and Conditions and Legal Notice