rematchFrequently Asked Questions

Users on rematch ask about everything from account creation and identity verification to deposits, game rules, and how to stay secure. Whether you are setting up your first account, choosing a payment method, or navigating our live-dealer tables and football markets, this FAQ answers the most common queries we receive.

We at rematch built this guide to cover the essentials—how to open an account, how to deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, what games and markets we offer, and how we protect your data. If you cannot find your answer here, our support team in the Help Center is available to help.

For detailed legal information—such as jurisdiction restrictions, data handling, and terms of service—please visit our Legal NoticeTerms and Conditionsand Privacy Policy pages. These documents outline the full framework under which rematch operates and your rights and responsibilities as a user.

  • Account and registrationhow to start, KYC verification, password recovery, and account eligibility.
  • Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment.
  • Games and marketsfootball betting (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports.
  • Security and account careaccount protection, two-factor authentication, and jurisdiction compliance.

No. We at rematch require one account per person. Creating multiple accounts violates our terms and may result in account suspension and forfeiture of funds. Our identity-verification system (KYC) detects duplicate accounts using your personal documents and payment methods.

If you have been locked out or suspect fraud on your account, contact support through the Help Center instead of opening a new account.

Payments and transactions

Deposit minimums and maximums vary by payment method. Generally, e-wallets (DANA, e-wallet, mobile banking, local payment, online payment) and e-wallet allow smaller increments starting from a modest floor. Bank transfers via mobile banking, local payment, online payment, and e-wallet virtual accounts also support flexible ranges. To see exact limits for your chosen method, log into your rematch account and navigate to the deposit page.

If you have questions about a specific payment method or your account's limits, our support team in the Help Center can clarify.

We at rematch do not charge fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own transfer fees or exchange rates outside our control. These are third-party costs, not rematch charges. Always check the fine print from mobile banking, local payment, online payment, or your bank before confirming a transaction.

If you believe rematch has charged you a fee, contact our support team immediately through the Help Center

We at rematch may run promotional offers for new accounts from time to time. Rather than promise a fixed bonus amount (which varies), we list any active welcome offer in your account once you have completed registration and KYC verification. Terms, expiry dates, and eligibility always apply.

For current promotions, log into your rematch account or contact our support team through the Help CenterWe recommend reading the full terms of any offer before accepting.

Games and markets

We at rematch offer a variety of game categories available where local law permits. These include football markets (Liga 1, Piala AFF, Champions League, and other tournaments), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, and multi-camera studios), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

Once you have opened and verified your account on rematch, you can browse all available games and markets in the main menu. New games are added regularly.

Security and account care

We at rematch offer several account-protection features. You can enable two-factor authentication via SMS to your registered mobile number, change your password at any time, and review your login history to spot unauthorized access. You can also update your email, phone number, and payment methods from your account settings.

If you suspect fraud or unauthorized activity, change your password immediately and contact support through the Help CenterNever share your credentials with anyone, including rematch staff.

The fastest way to reach our support team is through the Help Center on the rematch platform. From there, you can submit a support ticket, and our team will respond within standard business hours. Email inquiries may also be handled through this channel for tracking and documentation.

For urgent issues (account security, unauthorized transactions), contact support immediately. For legal or regulatory inquiries, refer to our Legal Notice for formal contact details.

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